Refrigeration Service and Maintenance

 

 

 

Refrigeration Service and Maintenance

ecoCOOL Refrigeration Service Philosophy:

The business is based on the simple philosophy of providing the optimum level of refrigeration and air conditioning service within our sector in Ireland. This ‘ service ’ principle means that our main objective is to give our clients the best combination available of the following –

          Quick Response Time

          24 / 7 Availability

          Time served, experienced technicians

          Product Knowledge

          Professional Workmanship

          Continuous Training / Updates

          Equipment & Energy Audits / Recommendations

          Project Management

          Preventive Maintenance

          Access to Refrigeration Service Management System

          Choice of Product

          Accessibility

We feel that many companies within our sector are sales companies first and foremost and have a refrigeration service department as it is a ‘necessary evil’. However, at ecoCOOL, we hold the polar opposite of that—- back up service is the key!!!.  

As we are constantly attempting to further improve and enhance the service to our clients:

*           All of the service and sales vehicles are fitted with a GPS Satellite tracking system which serves many purposes including increasing technician productivity, minimizing the customer’s downtime, providing accurate billing hours and detailing a full historical audit trail for each technician and each job.

*           The Refrigeration and Air Conditioning Service Management System allows technicians to operate paper-free as all information is logged via their hand held XDA II. Benefits to the customer include access via their PC to all information relevant to their own equipment, real time invoicing and cost control, legible reports !!, equipment audits, ability to track response times as call logging and arrival to and departure from site are all timed and dated. This obviously in turn puts more pressure on our service department to meet these goals consistently but at the end of the day, optimum service levels are what we all want.

*           Staff are regularly sent on training courses to improve their own knowledge base and to expand the range of equipment that they can service. These can range from part time night study to full time block release.

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